Leadership Style
Leadership and Coaching
1439<h3>Leadership and Coaching Overview</h3>The importance of leadership in a contact center cannot be overemphasized. Effective leadership and strong teams are key to successful contact centers.
Developing The Leader Within You
Leadership expert John Maxwell encourages readers to explore and enhance the leadership skills within themselves. After examining the differences between leadership styles, Maxwell outlines principles for inspiring, motivating, and influencing others.
Developing Potential Across a Full Range of Leadership
This case book focuses on the leadership style of the key players. The 29 cases were chosen to present all facets of a model of leadership, stating that the most effective leaders are both transformational and transactional in their leadership style.
When Women Lead
A study of the different leadership styles of men and women in American politics, providing close studies of key state legislatures and providing an insight into the workings of the largest cohort of women in institutional leadership roles.
Be in Charge - A Leadership Manual
Presents a coverage on various types of chiefs (including both business and academic) and discusses gender differences in leadership styles. This work contains advice for women on how to break through "the glass ceiling" to become executives.
From Manager to Visionary
Examines how the UN Secretary-General's leadership qualities affect how they address threats to peace and security.